SUEZ strengthens procurement with AI-powered negotiation

With a vast supplier network and complex procurement needs, SUEZ wanted a solution that could streamline negotiations, secure better terms and free up internal resources. The goal was to enhance efficiency, reduce costs and create mutually beneficial supplier partnerships – all while maintaining its commitment to continuous improvement.

We implemented Pactum AI’s advanced negotiation platform, which automates pricing discussions at scale. Using data-driven decision-making and behavioural science, the system engages suppliers through an intuitive chatbot interface, handling negotiations efficiently and transparently.

 

This solution expanded supplier engagement, optimised cost savings and provided seamless integration. The system reached a broader supplier base, including those beyond Tier 1 strategic partners. Discounts were also secured through early payment incentives and strategic negotiations. Additionally, the platform worked within SUEZ’s existing payment system, ensuring smooth adoption without disrupting operations.

 

By shifting routine negotiations to AI, the platform allowed SUEZ’s procurement teams to focus on high-value strategic initiatives rather than manual back-and-forth discussions.

Within just two months, the platform contacted 2,000 additional suppliers, unlocking new opportunities and improving pricing structures. Pactum AI’s negotiation model delivered 2.5% average potential savings through targeted discounts and 15% cost reductions via a competitive purchasing environment. The results are more efficient, transparent processes, reducing reliance on email negotiations.

 

The system also fostered stronger supplier relationships by offering more flexible payment terms, ensuring a win-win for all parties. This AI-driven approach has positioned SUEZ at the forefront of procurement innovation – delivering both operational excellence and long-term supplier engagement.