Social media acceptable use policy

We use social media to share information and communicate with residents and customers, as well as other stakeholders. To foster a safe and respectable environment for our social media communities, this policy sets out how we moderate our social media accounts.

We reserve the right to remove, or ask for the removal, of any contributions (including comments, videos, images, GIFs, attachments, links and emojis) across our social media accounts that we consider to be breaking any of the following rules:

• Be civil, tasteful and relevant.
• Do not post messages that are unlawful, libellous, harassing, defamatory, harmful, obscene, profane, sexually oriented or racially offensive.
• Do not swear or use adapted spellings with the same meaning.
• Do not use threatening or abusive language or use block capital text formatting intended to convey aggression.
• Do not intimidate our employees or other platform users.
• Do not discriminate in any way.
• Do not promote illegal activity.
• Do not advertise products or services.
• Do not provide false information.
• Do not post spam or disruptive and repetitive messages.
• Do not post controversial, irrelevant and off-topic messages.
• Do not infringe or violate someone else's rights.
• Do not publicise your, or anyone else's, personal information, such as contact details
• Do not post names, images or videos of SUEZ employees unless they have explicitly provided consent.
• Do not impersonate someone else.

 If your content relates to any of the list above, we may hide or delete it or block your access.

We reserve the right to remove any comments or posts from a profile which contains an inappropriate profile name or photo.

Our social media accounts are mainly monitored during office hours, Monday to Friday, 9am to 5pm (excluding bank holidays and public holidays).

If your query is urgent, please contact us through our website.

This policy is subject to amendment or modification at any time.