Business as usual at leading pharmaceutical manufacturer during new waste management mobilisation process
Incumbent waste service provider replaced without impacting site operations
The newly formed partnership will see SUEZ deliver a total waste management service at two manufacturing sites in the UK, where a number of the best known UK brands are produced from initial manufacture through to being packaged ready for the shelf.
Uninterrupted operations was a critical success factor of the mobilisation process due to the impact any production outage would have on the company and its supply chain, the high numbers of employees, and complexity of the waste streams – forecasted at 10,500 tonnes generated annually from approximately 40 different waste streams.
Effective mobilisation maintains uninterrupted operations
The mobilisation process was specifically designed to deliver a staggered transition period, to enable SUEZ to maintain full control throughout the process and continue with effective communication to employees and suppliers on site.
A dedicated market delivery support manager within SUEZ was assigned to manage the communications pertaining to the mobilisation process with support from the experienced mobilisation team. Consistent communication between SUEZ, other suppliers and site managers included daily meetings and structured calls, ensuring visibility and rapid query resolution during the process.
The strong relationship between the incumbent and SUEZ allowed flexibility when the new waste solutions were identified. This meant that existing containers could be used until new ones were available, which also maximised value for the customer, with containers being emptied only when they were full.
Compliance and legislation